Reference

The Rules Behind Your khelibet Account

Everything you agree to when you open an account sits on this page — account rules, deposit and withdrawal conditions, and how a dispute gets handled.

Account rulesWallet termsPayment conditionsDispute stepsLocal law applies

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POLICY HELP DESK

Where to Ask About These Terms

Questions about the terms do not need a form and they do not need a ticket number. Open live chat inside your account and name the clause you are asking about — the agent reads the same text you are reading and can point to the part that applies to your case. Email works when you want a written reply you can keep. Both routes reach the same Bangladesh desk, and both can pull up your account state while you talk.

Team online

Live chat in your account

Open chat from the help icon once you are logged in. The agent can see your account state, so tell them which clause you are asking about and they answer against the same text here.

Email for a written reply

Write from the address registered on your account so we can match the sender. Attach a screenshot if your question is about a bKash, Nagad or Rocket payment that did not land as expected.

Payment desk

Disputes about a deposit or a withdrawal go to the payment desk rather than general chat. Bring the transaction ID from your wallet app and the time you sent it.

What You Agree To When You Join

khelibet Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Accepting these terms happens when you confirm your account and keep using the lobby, not on a page you scroll past once. From there the text sets the ground rules: you must be old enough under the law where you live, you act for yourself and

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not for someone else, and you do not open a second account to work around a check or a block. Availability is not universal. Whether you can add funds, hold a wallet balance or open a particular title depends on your local law and eligible regions,
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and we may restrict or close an account when that position changes. We amend these terms when the way we operate changes — a different payment route, a new account check, a rule we have to follow. When a change is material we publish the updated
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version here and move the date on the page with it, so the text you read is the text that applies. Carrying on with your account after that counts as accepting it. Your wallet balance, the conditions attached to a withdrawal, and the steps we take
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when a game result or a payment is disputed are written out in plain language further down. Keep your login to yourself, and tell support the moment you think someone else has it.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA AND ACCESS

How We Handle Your Account Data

The terms say what we do with your data, so here is how that looks in practice. Your account record holds your name, mobile number, device details and the deposit history tied to bKash, Nagad or Rocket. We use it to run the account, verify a withdrawal and meet the record-keeping rules that apply to us. Cookies keep your session alive and remember your language setting. You can ask what we hold, ask for a correction, or ask us to close the account — and we tell you plainly what we can and cannot remove.

Account security

Your password and the one-time code on your mobile are the two keys to the account. We never ask for either in chat, and no agent asks you to send money to a personal bKash number.

What we store

We keep your name, mobile number, device and login records, and the deposit history linked to Nagad or Rocket. That record is what lets us verify a withdrawal and answer a dispute weeks later.

Cookies and sessions

Cookies hold your login session and your language choice so the page does not reset on every tap. Clearing them logs you out; the account and its wallet balance stay untouched.

Changes and requests

Ask for a copy of your record, a correction, or closure through live chat or email. We tell you what we can act on, what we must keep for record-keeping, and how long that retention applies.

Six Answers on Account Rules

Most of what people ask about the terms falls into a few groups: what happens when we change something, how payments are treated, and what you can ask us to do with the data on your account. The answers below are the short versions we give at the cashier desk, not legal shorthand. The full text above still governs if the two ever read differently.

You can, but only the current version applies. If you disagree with it, close the account and ask support to settle any wallet balance before it is shut.

Yes. Money you send through bKash, Nagad or Rocket follows the payment conditions in these terms, including what happens when the sender name does not match your account name.

Tell support at once so we can lock the duplicate and check what was done with it. One person holds one account, which keeps every deposit and withdrawal traceable to a real owner.

Ask through live chat or email from the address registered on the account. We confirm the request, verify that you hold the account, then send what we store.

No. Access depends on your local law and eligible regions, so parts of this page may not apply to you. Where a local rule differs, that rule wins.

Send the transaction ID and the time you requested it to the payment desk. A check usually means a document or a wallet name needs matching, and we tell you which one.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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The Rules Behind Your khelibet Account

Where to Ask About These Terms

Live chat in your account

Email for a written reply

Payment desk

How We Handle Your Account Data

Account security

What we store

Cookies and sessions

Changes and requests

Six Answers on Account Rules

01 Can I keep my account if I do not accept a change to these terms?

02 Do these terms cover deposits made with bKash, Nagad or Rocket?

03 What happens if someone else opens an account using my details?

04 How do I request a copy of the data held on my account?

05 Are the terms the same wherever I am reading them?

06 What if a withdrawal is held up by an account check?

Terms & Conditions

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