Reference

The Legal Terms That Cover Your Account

Everything that governs your khelibet account sits on this page: account rules, wallet checks on bKash, Nagad and Rocket transfers, and what we expect from each other. Access depends on your local law and eligible regions, so read this before you fund your wallet.

Account rules in plain EnglishWallet checks on every depositAge and region eligibilityChanges posted on this page
khelibet The Legal Terms That Cover Your Account
HOW WE HANDLE IT

Our Side of the Legal Agreement

Signup asks for the minimum: a mobile number, your name and a password. We store that record against your account so the wallet name and the account name line up at payout time, and we keep transaction history so a disputed deposit can be traced back to the original bKash, Nagad or Rocket reference.

Data we hold

Your registration details, wallet numbers used for deposits and withdrawals, plus a transaction log. We keep it to run your account and answer disputes, not to sell on.

Cookies on the site

Session cookies keep you logged in and remember your language choice. You can clear them in your browser at any time; you will simply need to log in again.

Account security

A one-time code goes to your registered mobile number at login. Keep that number current, because it is also the number we use to confirm a withdrawal request.

Requesting changes

Want your data corrected or your account closed? Write from your registered email and we will confirm what we hold before acting on it.

REACH THE DESK

Where to Take a Legal Question

Legal questions rarely arrive in a tidy shape, so we keep the routes simple. Write to our compliance inbox from the email or mobile number registered on your account, and include your account ID so we can pull the file without asking twice. For a wallet problem, such as a bKash transfer that left your app but never reached your balance, send the transaction ID and the amount. Support reads every ticket in the order it lands and replies through the same channel you used.

Compliance inbox Email us from your registered address with your account ID and a short description of the issue. Wallet disputes move faster when you attach the bKash or Nagad transaction ID.
Account help chat Open chat from the lobby after logging in. The agent can see your last deposits and withdrawals, so you do not need to screenshot your Rocket payment history.
Document upload When we ask for verification, upload from the account page rather than by email. Files stay inside your account record and never travel as loose attachments.

Questions We Get About the Rules

Short answers to the points that come up most often at the desk. If your situation is not covered here, message our compliance inbox with your account ID and we will point you to the exact clause that applies.

Access depends on your local law and eligible regions, so check before you register. We serve Bangladesh users who meet the age and region conditions in this notice, and we may ask for documents to confirm where you are.

Payouts go back to the wallet you funded with, so the sender name on your bKash, Nagad or Rocket transfer has to match your account name. This is what stops someone else's money landing in your balance.

Yes. Write from your registered email asking us to close the account, and we will verify the balance and send it to your wallet after the usual checks. Any pending withdrawal is settled first.

We can suspend the account, hold the balance while we review, or close it. You will get a message explaining the reason, and you can reply with documents if you think we got it wrong.

Only where we must to run the account, such as processing a wallet transfer, or where local law requires it. We do not sell your registration data, and staff see it only when working on your file.

The current version always sits on this page, and a material change is announced on your account before it takes effect. Keep reading the notice after a wallet or region rule update.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.